Japan Garden.co.uk use a variety of carriers with very few problems. PLEASE PLEASE take the time to open boxes and inspect goods as Carriers will NOT accept liability for transit damage later if the goods have been signed for. If you have any difficulty - mark the ticket DAMAGED as a precaution and contact us on 07799 847105 immediately.
We will require photographic proof of damage and also you must retain all carton, wrapping or other materials.
Whilst we endeavour to deliver within a 7-10 working day period, there are times when an item is unfortunately out of stock or stock is delayed. If delay occurs for a period exceeding 20 days then the customer is entitled to an automatic refund in full without any obligation however, the customer may wish to hold until the item is in stock and this is perfectly acceptable.
Items marked FREE DELIVERY UK MAINLAND apply to England, Scotland, Wales MAINLAND only - not any Islands or N or S Ireland.
Delivery costs in the UK are based on weight of
items, speed of delivery and volume of order.
Generally carriers will redeliver free if you are not in by using a card system. We reserve the right to charge you for missed deliveries or re-delivery.
There is a minimum delivery, packing and administration charge of £5.50 on small orders
Currently our online shop calculates all UK Mainland and Offshore Delivery. Our charges are based on a single weekday delivery, there are additional charges applicable for timed or Saturday deliveries. If you require these services please contact us. Most carriers are unable to contact you prior to delivery.
The coloured areas below - including Channel Islands, Ireland are calculated at an higher rate. If you are have an order over £500 value, please contact us so we can confirm the delivery charge to you. We are also able to deliver to your nominated third party so you can have goods forwarded on at your cost.
Larger orders may require larger vehicles - please
let us know if your location is unsuitable. We will
confirm delivery charges, estimated delivery time
and options to you upon receipt of your enquiry. To
make an enquiry about delivery, please use our contact
We use commercial carriers to deliver to you. They
will deliver to hard standing by the lorry - usually
the heavier items are delivered on a tail lift lorry, although this is not always the case.
The Carriers will require a daytime contact number, however the majority of carriers do NOT book in or telephone you to arrange a delivery unless the order is for palletised loads. Drivers do not carry and should not use mobile phones en route.
The Carriers do NOT install or position
the items for you. They are NOT allowed to enter your property or deliver up flights of stairs or enter lifts with delivery items. Unfortunately it is against the delivery companies health and safety rules. However, you will find that all delivery drivers are willing to assist as much as they can.
It is for the customer to arrange
your own handling and moving from the delivery point. This is particularly important in the case of granite statues, lanterns etc. Specimen stones, aggregates and cobbles ordered in quantity and delivered in large tote bags or tonne crates. These deliveries will require assistance from yourself or other labour outside of our control.
We reserve the right to charge an additional cost for delivery should the load or delivery require additional handling on delivery
The large boulders may require mechanical handling - we will confirm this
We can offer "white glove" delivery where a professional company
will install the items for you. This is not part of our normal service
but is increasingly asked for. It is expensive and we will quote for
this service as an option. Please ring Spencer Lane on 01531 630091 for more information on this special service.
Note on signing for goods - All goods must be signed for by the recipient, if the goods are signed for by anyone else as in good condition, then no further claims for transit damage or loss can be made. Please sign for the goods yourself, as once the paperwork is signed, we accept this as proof of delivery and no further claims are accepted. Carriers will not be instructed to "Leave Goods" without signature.
Missed deliveries - We try to get the goods to you as soon as possible, in the case of large items, generally the carriers will advise you of the delivery day/time. In the case of smaller items if a delivery is missed, carriers will leave a notification. Generally they will redeliver free of charge, but sometimes a redelivery charge is made. We reserve the right to recharge you for missed deliveries where you have been notified by the carriers and the additional charges involved.
We regularly export worldwide, and we will
obtain confirmed prices from reliable carriers for
your purchases. Any tariff, tax or import duty payable for non-EU deliveries and transactions is the responsibility of the purchaser and NOT Japangarden.co.uk
For the avoidance of doubt, and without detracting from any other provision of these terms, we shall not be liable for any damage or loss whatsoever caused whether direct or indirect(including for the avoidance of doubt any third party) resulting from any delay in delivery of the goods, or failure to deliver the goods in a reasonable time - whether such delay is cause by our negligence or otherwise howsoever.
We do not ship electrical goods to the US or Canada due to voltage differences. All electrical appliances are sold on the strict understanding that they will be installed by professional qualified electricians as the legislation now dictates that outside supplies and installations are to be installed by qualified professional electricians and are no longer a DIY operation.
Click here for Information for Overseas Buyers
Contact us for delivery charges to these areas if